TREC Australia

About Us

TREC Australia is part of the TREC Corporation group of companies.

We leverage the solid experience of senior management and staff and a 20-year track record of success in delivering world-class value-based solutions to a broad range of companies.

TREC Australia is based in Sydney, started by senior managers who have spent most of their careers "on the client side". Based on our experience as clients we understand that your customers are at the core of what you do.

We have the expertise to manage customer relationships across a wide range of industries and we support all communication methods including phone, email and online.

We pride ourselves on our ability to provide rapid, responsive and agile solutions, whether for a short campaign or ongoing service needs.

TREC Australia operates a technically advanced call centre in Manila, Philippines.

We specialise in delivering high-quality and cost-effective call centre and BPO solutions, enabling our clients to increase their level of customer service and satisfaction, without sacrificing quality for lower cost.

Our Inbound Services Include:

• Customer service
• Customer technical support
• Live chat
• Order processing
• Product support
• Email management
• Customer retention
• Sales conversion

Our Back Office Services include: 

• Data entry
• Database build
• Web Data collection
• Transcription
• Monitoring Queues
• Credits, Returns and Refunds
• Billing and Reminders
• Ticket Boarding
• Market Research/Survey

We are also able to handle outbound calls/campaigns as needed.