Back-Office Outsourcers in Australia (BPOs)

With the focus on companies constantly trying to do more with less, there is a growing attraction to outsource back-office functions in Australia to enable you to focus on your core business strategy. 

For smaller companies, it enables you to tap into highly skilled resources like accountants, HR professionals, IT managers, etc, without the expense of employing a full-time resource. 

For larger companies, transitioning the back-office functions to a third-party provider can deliver greater efficiencies than employing the resources directly yourself, as well as avoiding the day-to-day staff management issues. 

Moving some of your back-office functions to cheaper destinations overseas can save costs, but there are situations where it can make more sense to have your back-office BPO close to you right here in Australia. 

From data retention laws to just making it easier to train, monitor compliance and optimise processes, there are still plenty of great reasons to use Australian BPOs who specialise in back-office functions. 

Word of caution: Most of the larger back-office outsourcers aren't interested in low volumes of work - if you just need an extra arm and leg, why not check out Australian based Virtual Assistants > 

Back-Office Functions you can outsource in Australia

Back-office functions that are easily transitioned to an outsourced provider in Australia include:

• Accounting/bookkeeping
• Payroll
• Human resources
• Claims and compensation processing
• Logistics
• Procurement
• Customer administration, such as data entry for form approvals

Benefits of Back-Office Outsourcing to an Australian BPO

Like call centre outsourcing, there are lots of benefits in outsourcing your back-office functions within Australia, including:

• Improved efficiencies as the outsourcers are experts in back-office functions and may also be able to introduce further efficiencies with experience in Robotic Process Automation (RPA) and more. 
• Access to highly skilled resources e.g. you can afford to have the expertise of CPA qualified accountants, lawyers, degree qualified HR practitioners etc. without the expense of employing them directly. 
• Scalability as you can ramp up and down resources quickly.
  

You can learn more about outsourcing benefits in general, along with expert tips and more on the ACXPA website >

How to Select an Outsourcing Partner for Back-office Functions

Like front office outsourcing (e.g. customer service/call centre), choosing the right back-office outsourcer for your business can be challenging. 

Factors you might want to consider in choosing the right outsourcer for your business include:

• Specialisation - there are already outsourcers with back-office experience in different verticals like finance, insurance, FMCG, Retail etc which can dramatically improve the speed to competency.
• Scalability - some providers are happy to provide solutions for one FTE (Full Time Equivalent) and others aren't interested in the smaller volumes (e.g. under 10 FTE) - it's important to get the right fit. 
• Reputation - Do you select someone with an established reputation and pay a little more or opt for a new starter hungry for your business?
• Account Management - How will they provide support to your business. Is there a dedicated account manager, access to the operations team etc
• Technology - Do they have the latest technology that can help drive further process efficiencies? There are lots of ways outsourcers can assist in reducing or eliminating headcount using process improvement methodologies (e.g. Six Sigma or LEAN) as well as technology such as Artificial Intelligence or Robotic Process Automation. 
• Reporting - What type of reporting can you expect? How often?
• Commercials - What type of model do they use - per hour, per outcome etc.

You may want to consider engaging a consultant with experience in back-office outsourcing - a small upfront investment can save you considerable costs in the future!

You may also be interested in viewing back-office outsourcers in the Philippines or India, each with its pros and cons.

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