With the focus on companies constantly trying to do more with less, there is a growing attraction to outsource back-office functions to enable you to focus on your core business strategy.
For smaller companies, it enables you to tap into highly skilled resources like accountants, HR professionals, IT managers etc without the expense of employing a full-time resource.
For larger companies, being able to transition the back-office functions to a third-party provider can deliver greater efficiencies than employing the resources directly yourself as well not having to worry about the day-to-day staff management issues.
Whilst moving some of your back-office functions to cheaper destinations overseas can save costs, there are situations where it can make more sense to have the team close to you right here in Australia.
From data retention laws or just making it easier to train, monitor compliance and optimise processes there are still plenty of great reasons to use local outsourcers & BPOs who specialise in back-office functions.
Back-Office Functions you can outsource
Back-office functions that are easily transitioned to an outsourced provider include:
- Human resources
- Claims and compensation processing
- Customer administration such as data entry for form approvals
Why you should outsource your back-office functions
Like call centre outsourcing, there are lots of benefits in outsourcing your back-office functions within Australia including:
- Improved efficiencies as the outsourcers are experts in back-office functions and may also be able to introduce further efficiencies with experience in Robotic Process Automation (RPA) and more.
- Access to highly skilled resources e.g. you can afford to have the expertise of CPA qualified accountants, lawyers, degree qualified HR practitioners etc. without the expense of employing them directly.
- Scalability as you can ramp up and down resources quickly
You can learn more about outsourcing benefits in general along with expert tips and more on our CX Central website.
How to select the right outsourcer for back-office functions
Like front office outsourcing, choosing the right back-office outsourcer for your business can be challenging.
Factors you might want to consider in choosing the right outsourcer for your business include:
- Specialisation - there are already outsourcers with back-office experience in different verticals like finance, insurance, FMCG, Retail etc which can dramatically improve the speed to competency.
- Scalability - some providers are happy to provide solutions for one FTE (Full Time Equivalent) and others aren't interested in the smaller volumes (e.g. under 10 FTE) - it's important to get the right fit.
- Reputation - Do you select someone with an established reputation and pay a little more or opt for a new starter hungry for your business?
- Account Management - How will they provide support to your business. Is there a dedicated account manager, access to the operations team etc
- Technology - Do they have the latest technology that can help drive further process efficiencies? There are lots of ways outsourcers can assist in reducing or eliminating headcount using process improvement methodologies (e.g. Six Sigma or LEAN) as well as technology such as Artificial Intelligence or Robotic Process Automation.
- Reporting - What type of reporting can you expect? How often?
- Commercials - What type of model do they use - per hour, per outcome etc.
If you'd like to save time, money and stress in finding the right back-office outsourcer in the Philippines we offer a free service that will recommend the right outsourcer based on your specific requirements. Just contact us for a no-obligation discussion.
Or, if you have some experience in call centres, you may want to simply contact the outsourcers below that have the specific skills you are searching for (use the search tags to narrow the results) or you may want to consider engaging a consultant that has experience in back-office outsourcing as a small investment upfront can save you considerable costs in the future.
Search all Back Office Outsourcing companies in Australia:
(Just click on a search tag to narrow the results or search for front-office e.g. call centre suppliers in Australia)
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Finance & Accounting