Business Phone Systems in Australia

Do you have employees who work on the phones and want to improve their efficiency, or would you like to improve the customer experience by accessing a range of modern features, including voicemail, Auto-attendant/IVR (press 1 for this, 2 for that), advanced reporting, call transferring, call recording, automatic callback, etc.?

A business phone system can range from just a few telephones in the office to large operations with hundreds of phones used by large businesses but regardless of the size, it's now easy to improve your business by using one of three business phone systems:

Public Switched Telephone Network (PSTN)
Over the Internet (also known as IP telephony or VoiP (Voice over Internet Protocol)
Private Branch Exchange Network (PBX)

Depending on the platform, some may require you to purchase specific hardware (e.g. office phones, routers etc) and some are completely hosted which means you don't need to invest in any costly equipment.

If you don't know which one is best for your business it's OK - just reach out to one of the suppliers below and they'll be able to advise you on what's best for your business.

Benefits of Implementing a Business Phone System In Australia

Whilst there has been an increase in the use of social media channels, website chatbots, etc., over 70% of Australians would still like to talk to a live person when engaging with a business, so it's critical you have the right business phone system in place to support your business's growth.

Investing in a business phone system for your Australian business can provide a number of benefits, including:

Efficient Call Management: Streamlines incoming and outgoing calls with features like call routing and auto attendants.

Professional Image: Enhances business credibility with professional greetings and call handling.

Scalability: Easily adapts to business growth, allowing for the addition of lines and features as needed.

Cost Savings: Reduces costs compared to traditional landlines, especially with VoIP systems.

Improved Customer Service: Ensures no calls are missed with voicemail, call forwarding, and call queue management.

Enhanced Collaboration: Supports conferencing and call transfer features, facilitating teamwork and communication.

Flexibility: Allows for remote work with mobile integration and cloud-based systems.

Detailed Reporting: Provides call analytics for performance monitoring and optimisation.

Reliability: Offers consistent and dependable communication channels, reducing downtime and disruptions.

How Much Do Business Phone Systems in Australia Cost?

The price to implement a business or office phone system can vary widely based on the type of technology used, the number of users, required features, the level of support you need, etc., but as a guide, you can expect to pay around $15AUD per user per month to around $130AUD for a cloud-based/VoIP system and around $150 to $300 per user per month for a unified communication (UC) system.

VoIP/Cloud Based systems are certainly at the cheaper end of the scale, with on-premise systems usually (hard-wired phones, etc) costing considerably more with at least a $5,000 AUD set up cost plus ongoing maintenance costs.

If you have many users and require a contact centre technology solution, you typically need to spend a minimum of around $120 AUD per user per month.

The suppliers below are all experts in supplying and supporting Business Phone Systems in Australia, however, you may also be interested in finding suppliers in the following related categories:

Search Suppliers of Business Phone Systems in Australia

Contact the business phone specialists below or use the search filters to find vendors with other business technology solutions or specific features you require.

Filter by Technology Subcategory:

Filter by Solution/Service: