Training options for the customer frontline in Australia
With the arrival of COVID-19 the traditional customer service and call centre training that used to be delivered in public courses is now on the back burner for a while. But that doesn't mean training should stop!
With so many new staff joining the contact centre or customer service industry, working from home for the first time or dealing with rapidly changing information, now more than ever, is the time to be focussing on your frontline teams and ensuring they are getting the training and support they need.
Customer Service and Call Centre training courses can cover a multitude of skills, from objection handling and managing customer complaints, generic customer service, rapport building, hold techniques, call control and more through to telesales, account management and telemarketing sales skills to boost sales conversions.
And it's not just phone calls or face to face. Live chat training, email enquiries training and written communication, video chat and more all require specialist skills.
Benefits of frontline agent training
Improving the skills of your customer service or call centre agents is a sure-fire of improving all the key metrics within your business including:
- Customer Experience
- Employee Engagement
If you'd like to learn more about call centre training we have a range of free articles and tips specifically on call centre agent training on our CX Central website.
Whilst in-person courses are currently on hold due to COVID19, public customer service and call centre training courses are still being run online enabling you to access highly skilled trainers along with the networking benefits of being able to learn from others in your training course.
You can find all the upcoming training courses, conferences and more on the CX Industry Events Calendar for Australia >
If you would rather have the training conducted on-site on your premises, or if would like a training program conducted specifically to address your training needs and requirements contact one of the specialist customer service or call centre industry trainers below - this can be done in-person (using social distancing) or via an online environment.
Most of the customer service and call centre training providers can provide training solutions in all the major capital cities including Melbourne, Sydney, Brisbane, Adelaide, Perth and Hobart and for private courses, they will come specifically to your premises.
With COVID-19 completely disrupting the traditional learning model for the customer service and contact centre industry, there are more and more providers moving their training options online. Courses and training can be delivered using Skype, Microsoft Teams, Zoom etc. Just choose the filter 'Online Training Options' to find suppliers who are ready to go!
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Contact centre training specialists
Online Training Options
First Aid Training
Customer Service Training
Conflict Resolution Training