The idea behind gamification is to introduce a competitive element to employees’ tasks, using public recognition and rewards to give them a greater incentive to meet goals, both in their own positions and within the company as a whole.
There are now stand-alone gamification platforms you can purchase or many of the more modern cloud-based contact centre technology platforms have built-in gamification software. Search for Gamification platforms >
But having the system can only do so much.
The key to gamification success is ensuring that the KPIs are linked to your corporate objectives, that employees feel they are achievable, they understand the program, it's catered for different performance levels and so on.
A gamification consultant can help you ensure your gamification program is implemented effectively to deliver the best ROI.
Like to listen and learn? Check out our Podcast on using and implementing gamification at work >
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