Call Centre Headsets in Australia
The headset is one of the most used — and most important — pieces of technology in any contact centre. The right headset directly affects call quality, agent comfort, and long-term hearing health.
This page lists Australian suppliers of call centre headsets. Use the filters below to find suppliers by connection type, features such as noise cancellation or acoustic shock protection, or wearing style.
Choosing the Right Call Centre Headset
There is no single "best" call centre headset — the right choice depends on your environment, your telephony platform, and the preferences of the agents who will wear them every day. Getting it right matters: agents in busy contact centres typically wear their headset for six to eight hours a day, and a poor fit or substandard audio experience has a measurable impact on morale and performance.
Wearing Styles
Call centre headsets come in a range of wearing styles to suit different preferences:
- Over-ear with earbud — lightweight and discreet, popular for agents who prefer minimal bulk
- Over-ear headset without earbud — sits on or around the ear without an in-ear component
- Over-head monaural (one ear) — leaves one ear open for awareness of the surrounding environment
- Over-head binaural (two ears) — full coverage, better noise isolation, preferred in louder environments
Connection Types
| Type | Description | Best For |
|---|---|---|
| Corded (RJ9/QD) | Plugs directly into desk phone | Traditional call centre setups with physical desk phones |
| Wireless (DECT/Bluetooth) | Cable-free freedom of movement | Agents who need to move; open-plan and active environments |
| USB | Connects to computer via USB | Softphone, cloud contact centre, remote and hybrid workers |
Important Headset Features for Call Centres
Filters out background noise at the microphone and/or speaker, improving clarity for both agent and customer.
Guards agents against sudden loud sounds — a workplace safety obligation under Australian WHS legislation.
Adjustable headbands, cushioned ear pads, and lightweight construction matter enormously across long shifts.
Ensure the headset is certified for your contact centre platform — particularly important for cloud and VoIP environments.
Extended warranties and on-site replacement programs can significantly reduce ongoing costs for large deployments.
Locally based support teams mean faster resolution of technical issues and warranty claims without international delays.
Acoustic shock is a recognised workplace injury in Australia. Agents wearing headsets cannot quickly remove them when a sudden loud noise occurs — unlike a traditional handset. Always confirm that any call centre headset includes acoustic shock protection before purchasing. See our Acoustic Shock Protection category for specialist suppliers.
Warranty and Ongoing Support — What to Ask
For large call centre deployments, warranty terms can be as important as the upfront price. Key questions to ask any headset supplier:
- What is the standard warranty period — and is an extended warranty available?
- What is the replacement process — on-site swap, mail-in, or drop-off?
- How quickly can faulty units be replaced to minimise agent downtime?
- Is there a dedicated account manager or local support contact?
- Are trial or evaluation units available before committing to a large order?
Find Call Centre Headset Suppliers in Australia
Reach out directly to suppliers below or use the filters to narrow by headset type or feature
