Virtual Employees & Digital People have arrived
We've already had chatbots and virtual assistants and now there is a new technology that is changing the game again in customer service known as a Virtual Employee, Digital Person or Digital People.
Combining the power of CGI (Computer Generated Images) and AI (Artificial Intelligence), A virtual Employee is able to provide customer service/enquiries and support at scale using the video channel for customers to interact with.
In much the same way as a Chatbot, a Virtual Employee is able to handle customer enquiries but with a difference - they are human-like in appearance and they can interact, learn and express themselves in human ways.
Already in use by some large Australian companies, reach out to the suppliers below to learn more about how Digital People can enable you to provide customer service, with empathy, at scale.