Analytics & Reports for Office Phones
If you run a busy office, you'll know the importance of data in making informed decisions to improve and manage your business.
When it comes to business phone systems, there is a plethora of data available, including the number of calls, length of calls, number of missed calls, average call length and lots more!
Most office phone systems provide easy-to-use dashboards where you can access all of the information either onscreen or you can save/print to review later.
Types of Reporting Available for Office Phones
Whilst not as extensive as reporting available from contact centre technology systems, there are still numerous reports and data available from office phone systems.
Whilst it can different between providers, some of the reports available includes:
1. Call Volume Reports
Show the number of incoming and outgoing calls over a specific period. These reports help understand peak times, monitor call traffic, and manage resources accordingly.
2. Call Duration Reports
Provide information on the length of calls, helping to assess productivity, customer engagement, and efficiency in handling customer inquiries.
3. Call Detail Records (CDR)
Offer detailed information about each call, including the time of the call, the parties involved, the duration, and whether the call was answered or missed.
4. Missed Call Reports
Track calls that were not answered, helping businesses identify potential lost opportunities and adjust staffing or processes to reduce missed calls.
5. Call Abandonment Reports
Highlight calls where the caller hung up before being answered, providing insights into customer impatience or dissatisfaction and helping to improve call handling times.
6. Call Transfer and Forwarding Reports
Show the number of calls that were transferred or forwarded to other extensions or numbers, helping to understand call routing efficiency and whether customers are being passed around too much.
7. Interactive Voice Response (IVR) Reports
Analyse how customers interact with your IVR system, including menu choices and drop-off points, to refine the IVR experience and make it more user-friendly.
8. Cost Analysis Reports
Breakdown the costs associated with different types of calls, such as local, long-distance, and international, helping businesses manage expenses and optimize their phone usage.
9. Voicemail Reports
Provide details on voicemail usage, including the number of messages left, listened to, and the response time, to ensure that voicemail is being effectively managed.
Search Suppliers of Office Phone Systems with Advanced Call Controls
Contact the Australian business phone suppliers below or use the search filters to find vendors with other business technology solutions.
