Contact Centre & Call Centre Headsets Suppliers
Call centre headsets are one of the most critical pieces of technology in your call centre and finding the right supplier can make a big difference to your budget and employee engagement levels.
If you are looking to purchase headsets for a call centre, there are a variety of things to consider that we have outlined below that go way beyond just ensuring your call centre agents can easily hear the customer and, of course, that the customers can clearly hear your agents without distracting background noises.
And it's not just in the call centre or office!
With many call centre agents working from home or remotely, ensuring they have the right call centre headset is also important to ensure service continuity and avoid workplace injuries.
Different Types of Call Centre Headsets used in Australia
Call centre agents come in all different shapes and sizes and you will find there is often a (very strong!) personal preference when it comes to preferred wearing styles.
Popular call centre headset styles include:
- Over the ear with earbud
- Over the ear headset with no earbud
- Over the head headset with one ear
- Over the head heads with two ears
Types of Call Centre Headset Connections
As well as the different styles of call centre headsets, there are different ways to connect the headsets to your call centre platform:
- Corded call centre headsets (the traditional style) that plug straight into the telephone on the desk.
- Wireless call centre headsets (let your call centre agents run free!).
- Call Centre USB headsets (very popular now with cloud-based call centre solutions or VoiP/UC business phone systems) that plug into the computer using a USB plug.
Call Centre Headsets Additional Features
Technological developments in call centre headsets have also evolved to protect your call centre agents against hearing loss and damage.
This includes:
- Noise-cancelling headsets (cuts out a lot of background noise, making it easier for the call centre agent to hear)
- Acoustic Shock Protection headsets (blocks out loud high-pitched noises from reaching a call centre agent's ear, protecting their hearing from damage, which can save you a lot of money in workers' compensation claims...)
Call Centre Headset Warranties
When you are looking for the right call centre headset, there are a number of considerations, including the warranty terms.
The warranty terms can significantly affect your ongoing costs so make sure you discuss this with your supplier so there are no nasty surprises.
While the initial price for some suppliers may seem lower, you can save significant money if you have an extended warranty beyond the minimum 12-month period.
And when it comes to warranty claims, make sure you understand what the process is.
There can be a large variance in the process, which, depending on the size of your call centre, can also be a key deciding factor in what is best for your business.
For example, some call centre headset suppliers conduct regular on-site visits and automatically replace any faulty components.
Other suppliers require you to mail in your faulty headsets or drop them off, etc.
Search Suppliers of Call Centre Headsets in Australia
Reach out directly to the suppliers of call centre headsets below or use the search filters to display suppliers of specific call centre headset technology features or other business technology.
