Transform your Business using Customer Management Technology

Whilst traditionally customer management technology consisted primarily of call centre management systems, there is now a wide range of tools and technology to help improve customer experience and deliver maximum business efficiencies. 

What is Customer Management Technology?

Customer Management is a very broad category, and new technology constantly emerges that promises to help improve your customer experience while delivering a better customer experience.

These can include:

• Stand-alone Digital Customer Service channels 
  
• Customer Relationship Management systems (CRM) to store and manage customer conversations throughout the entire customer lifecycle. 
  
• Customer Support/Ticketing systems to manage enquiries and complaints. 
• Software browsing solutions to speed up customer support.
• In-store queueing solutions to improve the wait experience for customers. 

You may also be interested in related categories, including: 

• CX Automation Tools & Software to automate enquiries such as Artificial Intelligence (AI) solutions, chatbots, etc.
• Business Phone Systems such as SMS Tools, Cloud PBX Systems, VoIP phone systems, etc.
• Knowledge Management Systems to help support employees resolve customer enquiries faster. 
• Contact Centre Technology to streamline customer enquiries via the voice channel along with integration with CRM and Customer Support software, Voice Biometrics, CTI, Outbound Dialers and more.

Search Suppliers of Customer Management Technology Solutions

Browse through all vendors below, click on a search tag to find suppliers of a particular technology, or use the search filters to display suppliers of other customer management technology solutions.