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Smartcom Business Communications
(Technology - CX Automation)

Smartcom Conversational AI 

Extraordinary CX for Modern Call Centres

Smartcom is a trusted provider of business-critical cloud contact centre, telco & Conversational AI services.

We adopt a simple, yet effective means of doing business; in that we focus on sustained competitive advantage for our clients in the delivery of quality, yet cost-effective business applications.

Moreover, our services are reliable, flexible, and scalable; and incorporate flexible price models to better manage the ebbs and flows of day-to-day management of contact centres.

Smartcom Business Communications Business Logo
ACXPA Member

Key Features of Smartcom Business Communications

Multichannel Engagement: Send SMS & emails before, during or post call.

Scale Effortlessly: 100 or 100k calls.

Customised AI Solutions or Plug and Play AI Assistants.

Smartcom Business Communications Slider Image

Smartcom Business Communications Specialises in:

Learn more about the various services/functions/solutions, etc, provided by Smartcom Business Communications and other suppliers by clicking on the search tags below (will open in a new window).

Chatbots & AI Virtual Assistants Self Service Conversational AI Virtual Employee Generative AI

Connect With Smartcom Business Communications

Connect with Smartcom Business Communications below or, to speak to someone directly, refer to the contact details further down the page.

Website: www.smartcombusiness.com

Phone: 1300 196... Click to reveal phone number!

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About Smartcom Business Communications

Gain a Competitive Edge with SmartcomAI.

Conversational AI for Inbound & Outbound Contact Centres 

The possibilities with a voice AI assistant are endless. Our conversational AI technology is continuously evolving, offering new innovations to transform your business.

Amplify Results with Less Effort!

  • Scale effortlessly: 100 or 100k calls, Our AI can handle any volume.

  • Multichannel engagement: Send text messages and emails, before, during or after the call.
  • Multilingual support: Our AI can speak all languages, so you can offer support in a language of your customers’ choice.
  • On-brand experience: Choose from a library of premium voices.

  • Seamlessly integrate: Our AI works with your existing CRM solutions and call centre technology.

  • Better data: Get call transcripts, call summaries and insights in real time from every conversation.


Custom AI Agent

Our Conversational AI phone agents offer a whole new way to streamline your customer support, improving your overall customer experience.

Our voice AI agents can be tailored to your business needs and meet the highest global privacy and security standards with ISO 27001, SOC 2 certifications, GDPR, and HIPAA compliance.

Plug and Play AI Assistants

Fast to deploy and designed to deliver impact, SmartcomAI agents are ideal team members, embodying the AI capabilities you've always envisioned.

Lucy - Answers calls for innovative individuals and businesses

  • Best-in-class conversational experience
  • Answer all missed calls on your behalf
  • Real-time call summary via text and email


Alex - Handles FAQs for fast-growing businesses

  • Powered by leading-edge LLM & AI technologies
  • Qualifies inbound leads for your business
  • Manages appointment including making, cancelling and rescheduling
  • Dynamically routes calls to individuals or departments

Sam - Conducts calls for follow-up and payment reminders

  • Follow-up customers
  • Retrieves missing documents
  • Helps complete transactions
  • Multi-channel communication

Business Applications

Answer FAQs with ChatGPT powered Voice AI
Answer FAQs over the phone 24/7, from external customers and internal employees.

Capture Leads, increase Appointment bookings
Answer every incoming call, capture lead details and book appointments on the spot.

Speed up your Business Process
Follow up missing documents and incomplete applications. Speed up the process and maximise conversion.

Expand Service Hours - Not your Headcount
Offer 24/7 support, resolve enquiries outside of work hours and improve customer satisfaction.

Proactively Reach Out & Engage
Remind customers of upcoming payments and appointments, or share critical updates.

Scale Customer Service Operations Effortlessly
Handle any number of calls in a language of your customers’ choice. Expand capacity within days.

Australian Support
With our DNA s firmly based in Australia, Smartcom is attuned to the local marketplace, and likewise, our Australian based support services incorporate rigorous ticketing & processes.

cloud, collaboration & telco services for smarter business.

Talk to a Sales Specialist From Smartcom Business Communications

If you'd like to speak to someone directly from Smartcom Business Communications, please reach out to their nominated contact below:

Leigh Smart

General Manager

leigh@smartcombusiness.com

04230563... Click to reveal phone number!

If you'd like someone from Smartcom Business Communications to contact you, leave your details below and one of their team will contact you directly.

Request Contact

Learn More about Smartcom Business Communications

If you'd like to continue researching more about Smartcom Business Communications, please refer to the information below.

Website Links

Just click on a link below to go directly to the Smartcom Business Communications website.

smartcombusiness.com