Contact Centre & Call Centre Headsets Suppliers
Call centre headsets are one of the most critical pieces of technology in your call centre and finding the right supplier can make a big difference to your budget and employee engagement levels.
If you are looking to purchase headsets for a call centre, there are a variety of things to consider that we have outlined below that go way beyond just ensuring your call centre agents can easily hear the customer and, of course, that the customers can clearly hear your agents without distracting background noises.
And it's not just in the office! With many call centre agents working from home/remote working, ensuring they have the right call centre headset is also important to ensure service continuity and to avoid any workplace injuries.
Things to know about Call centre headsets:
When you are looking for the right call centre headset, you need to consider a range of factors that we have listed below.
It's also important to understand the warranty terms as this can have a large bearing on your ongoing costs - make sure you discuss this with your supplier so there are no nasty surprises.
While the initial price for some suppliers may seem lower, you can save significant money if you have an extended warranty beyond the minimum 12-month period.
And when it comes to warranty claims, make sure you understand what the process is.
There can be a large variance in the process, which, depending on the size of your call centre, can also be a key deciding factor in what is best for your business.
For example, some call centre headset suppliers will conduct onsite visits on a regular basis and automatically change over any faulty components, other suppliers will require you to mail in your faulty headsets or drop them off etc.
Different types of call centre headsets wearing style:
Call centre agents come in all different shapes and sizes and you will find there is often a (very strong!) personal preference when it comes to preferred wearing styles. Popular call centre headset styles include:
- Over the ear with earbud
- Over the ear headset with no earbud
- Over the head headset with one ear
- Over the head heads with two ears
Different types of call centre headset categories:
As well as the different styles of call centre headsets, there are different ways to connect the headsets to your call centre platform:
- Corded call centre headsets (the traditional style) that plug straight into the telephone on the desk
- Wireless call centre headsets (let your call centre agents run free!)
- USB headsets (very popular now with cloud-based solutions) that plug into the computer using a USB plug
Call centre headsets additional features:
Technology developments in call centre headsets have also evolved to protect against hearing loss and damage for your call centre agents. This includes:
- Noise-cancelling headsets (cuts out a lot of background noise, making it easier for the call centre agent to hear)
- Acoustic protection headsets (blocks loud high pitched noises from reaching a call centre agent's ear, protecting their hearing from damage, which can save you a lot of money in workers' compensation claims...)