Noise Cancelling Headsets for Call Centres
In a busy call centre or open-plan office, noise is constant. Noise cancelling headsets are purpose-built to cut through that ambient noise, helping agents hear customers clearly while protecting long-term hearing health.
This page lists Australian suppliers of noise cancelling headsets for call centres and offices. Use the filters below to refine by brand, features, or connectivity type.
What Are Noise Cancelling Headsets?
Noise cancelling headsets designed for call centres use microphone and speaker-side technology to reduce the impact of background noise — both for the agent wearing the headset and for the customer on the other end of the call.
This is distinct from consumer noise cancelling headphones, which are primarily designed for passive listening. Call centre noise cancelling headsets are built for high call volumes, all-day wear, and compatibility with professional telephony platforms.
Most modern noise cancelling call centre headsets work across all major contact centre technology platforms, including Genesys, NICE, Avaya, Cisco, Microsoft Teams, and cloud-based CCaaS solutions.
Benefits of Noise Cancelling Headsets in Call Centres
Investing in quality noise cancelling headsets delivers measurable improvements across call quality, agent wellbeing, and operational performance.
Reduces background noise so customers hear agents clearly — fewer repetitions, fewer misunderstandings, and a more professional experience.
Minimising ambient distractions helps agents concentrate on the conversation, leading to faster, more accurate call handling.
Constant noise exposure causes fatigue and stress. A quieter listening environment reduces strain and supports longer-term wellbeing.
Better ambient noise filtering means agents don't need to raise headset volume to compensate, reducing the risk of hearing damage over time.
Fewer distractions and clearer audio reduce average handling time and improve the number of calls managed per shift.
Australian workplaces must meet noise level standards to protect employee hearing. Noise cancelling headsets support compliance with these obligations.
How Noise Cancelling Headsets Connect
Most noise cancelling call centre headsets support multiple connection types, making them compatible with a wide range of desk phones, computers, and telephony platforms.
| Connection Type | Best For |
|---|---|
| 3.5mm / Quick Disconnect (QD) | Traditional desk phones and corded call centre environments |
| USB | Softphone and computer-based calling; cloud contact centre platforms |
| DECT Wireless | High-density call centre environments requiring freedom of movement and secure, stable wireless |
| Bluetooth | Multi-device use (mobile + computer); hybrid and remote workers |
Always confirm that any headset you are evaluating is certified for use with your specific contact centre platform or business phone system before purchasing.
What to Look For When Choosing a Noise Cancelling Headset
- Microphone noise cancellation vs speaker noise cancellation: Some headsets cancel noise on the microphone side (what the customer hears), others on the speaker side (what the agent hears), and many do both. Clarify which is relevant for your environment.
- Wearing style: Agents have strong personal preferences. Options include over-ear monaural, over-ear binaural, behind-the-neck, and earbud styles — all available in noise cancelling configurations.
- Acoustic shock protection: Look for headsets that combine noise cancellation with acoustic shock protection for comprehensive hearing safety.
- Durability and warranty: Call centre headsets are used for long hours every day. Seek extended warranty terms and ask about the supplier's warranty claim process — replacement speed matters in a busy centre.
- Local support: Australian-based support means faster resolution when things go wrong. Look for suppliers with local Australian support teams.
Find Noise Cancelling Headset Suppliers in Australia
Reach out directly to suppliers below or use the filters to explore other phone hardware categories
