EPOS | Technology
The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like EPOS, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to EPOS below, along with information about Desk Phones & Headsets below.
Call Centre Headsets & Desk Phones in Australia
In a world of AI, automation, and cloud platforms, it's easy to overlook the hardware that makes it all work. But for contact centre agents and office teams who spend hours every day on the phone, the right call centre headset or desk phone is as mission-critical as any software platform.
This directory lists Australian suppliers of call centre headsets, desk phones, and related hardware. Use the Solution/Service filter below to find suppliers that specialise in the specific type of hardware you need.
Desk Phones & Call Centre Headsets — What's in this Category
The hardware your agents and office staff use every day has a direct impact on call quality, agent comfort, productivity, and compliance. This category covers the full range of office phone hardware available from Australian suppliers:
Purpose-built headsets for high call volume environments — wired, wireless, monaural, and binaural options for contact centre agents and office staff.
Advanced noise cancellation technology that filters out background noise at both ends of the call — critical for open-plan contact centres and remote workers.
DECT and Bluetooth wireless headsets that give agents freedom of movement without sacrificing audio quality or reliability.
Headsets with built-in acoustic shock protection guard agents against sudden loud sounds — an important compliance and duty of care consideration for Australian contact centres.
Modern desk phones designed for VoIP and cloud-based phone systems — compatible with major platforms including Microsoft Teams, Cisco, and leading CCaaS providers.
SIP-compatible desk phones that integrate with business phone systems and contact centre platforms, offering a reliable and cost-effective voice endpoint.
USB-connected headsets optimised for softphone and computer-based calling — ideal for remote workers, hybrid teams, and agents using cloud contact centre platforms.
Hardware solutions for recording calls at the device level — used for compliance, quality assurance, and dispute resolution.
Suppliers offering locally based support, warranty servicing, and account management — an important consideration for larger deployments and ongoing maintenance.
Select a hardware type from the Filter by Solution/Service dropdown below to display only the suppliers that specialise in that specific product category.
Why Call Centre Headsets & Desk Phones Still Matter
Despite the rapid growth of digital channels, voice remains the dominant channel for complex, high-stakes, and emotionally sensitive customer interactions. For the agents handling those calls every day, the hardware they use has a real and measurable impact on performance and wellbeing.
For Agents
- Comfort during long shifts: A poorly fitted or low-quality headset causes fatigue, discomfort, and distraction — directly affecting agent performance and morale over the course of a shift.
- Audio clarity: Clear, crisp audio in both directions reduces the need for agents to repeat themselves or ask customers to repeat information, lowering average handling time.
- Freedom of movement: Wireless call centre headsets allow agents to move freely during calls, improving comfort and enabling them to access physical resources without putting customers on hold.
- Protection from acoustic shock: Sudden loud sounds through a headset can cause lasting hearing damage. Acoustic shock protection is a genuine duty of care requirement, not an optional extra.
For the Business
- Call quality & customer experience: Background noise, dropouts, and poor audio quality directly damage the customer experience — and reflect on your brand regardless of the cause.
- Platform compatibility: As more contact centres move to cloud and VoIP platforms, ensuring hardware is certified and compatible with your specific platform avoids costly integration issues.
- Remote & hybrid workforce: With many contact centre agents now working from home, providing the right USB headset or wireless headset is essential to maintaining consistent call quality across your entire team.
- Compliance & recording: Hardware-level call recording solutions provide an additional layer of compliance assurance alongside software-based recording in your contact centre platform.
Acoustic shock is a recognised workplace injury in Australia. Employers have a duty of care obligation to protect agents from sudden loud sounds delivered through headsets. When sourcing call centre headsets, always confirm that acoustic shock protection is included — and check that it meets Australian workplace health and safety requirements.
Choosing the Right Call Centre Headsets & Desk Phones
The right hardware choice depends on your environment, your phone system, and how your agents work. Key considerations include:
- Platform compatibility: Confirm that any headset or desk phone is certified for use with your contact centre platform or business phone system — particularly if you're on a cloud or VoIP solution.
- Connection type: Wired USB, wireless DECT, Bluetooth, and traditional RJ9 connections all suit different environments and use cases. Remote and hybrid agents typically need USB or Bluetooth options.
- Noise environment: Open-plan contact centres and home working environments both benefit from active noise cancellation — but the requirements differ. Discuss your specific environment with suppliers.
- Volume of deployment: For large deployments, local Australian support, warranty terms, and bulk pricing are important considerations alongside the hardware specification itself.
- Agent comfort & adjustability: Involve agents in hardware selection where possible — comfort preferences vary and agent buy-in reduces the risk of hardware going unused.
Related Technology Categories
Hardware works best as part of a connected technology stack. You may also be interested in these related categories on the ACXPA Supplier Directory:
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