Speech Analytics technology for contact centres

Voice and Speech Analytics Technology Suppliers 

Speech analytics (aka Voice Analytics) uses Speech Recognition technology to analyse voice recordings (or live customer calls) for quality assurance purposes or to easily identify trends and patterns across millions of call centre calls.

And as well as identifying commonly used words or phrases, Speech Analytics is now also able to detect emotions and stress in a customers voice making it an incredibly powerful tool in improving both agent performance and the entire customer experience.

There are lots of benefits in using speech analytics in your contact centre including:

  • Improved customer satisfaction 
  • Great tool for coaching agents 
  • Improved compliance
  • Insight into competitor information

Learn more about Speech Analytics and how it can benefit your contact centre and broader business > 

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