A List of Call Centre Gamification Experts & Consultants
The idea behind workplace or employee gamification is to introduce a competitive element to employees’ tasks, using public recognition and rewards to give them a greater incentive to meet goals, both in their own positions and within the company as a whole.
You can now purchase stand-alone gamification platforms/software, or many of the more modern cloud-based contact centre technology platforms have built-in gamification software.
But having gamification software can only do so much...
How to Be Successful with Call Centre Gamification
The key to call centre gamification success requires a number of components, including:
- Having KPIs that are linked to your corporate objectives.
- That employees feel the KPIs are achievable.
- Employees should understand the program and how to progress.
- It caters for different performance and experience levels.
- The incentives are desired by the employees enough to shift performance.
A gamification consultant can help you with a variety of services, including:
- Helping you source the right gamification solution.
- Implementation
- Integration with your existing call centre platforms
- Developing the right structures to drive performance.
- Optimising existing programs.
- Sourcing and integrating rewards.
In short, a call centre gamification consultant will ensure your gamification software is implemented effectively and that the gamification program is designed to deliver the best ROI for your business.
Resources to Learn More About Call Centre Gamification
- Podcast on using and implementing gamification
- Article on using gamification to maximise employee engagement
