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BPO Outsourcing Consultants

There are many advantages to outsourcing your front- or back-office functions and engaging a BPO outsourcing consultant can either help you at the start of your journey or optimise an existing BPO arrangement. 

Firstly, some definitions: 

  • Front-office outsourcing typically refers to activities that involve liaising with a customer like call centres, customer service, live chat, emails etc
  • Back-office outsourcing in non-customer-facing like forms processing, accounts payable etc. 

Some BPO Outsourcing consultants can help with both front office and back office functions, whereas some may only specialise in one them. 

Benefits of Engaging a BPO/Call Centre Outsourcing Partner

There are lots of benefits to using a BPO or Call Centre Outsourcer for your business, including:

  • Instant expertise - outsourcers are specialists at what they do and can add value to your business and typically do it more efficiently
  • Lower costs - because that's all they do, they are efficient and effective and there is also the advantage of using offshore/overseas outsourcers to save even more
  • Improved flexibility - you can easily scale up and down to align with seasonal trends etc without having to worry about all the people management issues. 

Having said that, shifting some of your workload (and potentially customers) to outsourcers doesn't come without risks and engaging a BPO Outsourcing specialist can ensure your BPO experience is a positive one.

Functions BPO Outsourcing Consultants Can Help You With

Engaging a specialist outsourcing consultant can help you with a range of functions, including:

  • Procurement – formal processes like Request for Tenders (RFT) or Request for Quote (RFQ) preparation or just using their expertise to recommend trusted suppliers. 
  • Contract– Commercial modelling, setting and reviewing KPIs, performance bonuses, exit clauses, milestones, reporting and more. 
  • Onboarding – key milestones, training, reporting, scripting, induction programs
  • Optimisation – Reviewing targets, processes, reporting and more
  • Transition – helping you move your in-house/captive operations to an outsourcer or move from one outsourcer to another.

How to Choose a BPO Outsourcing Consultant

When it comes to engaging a BPO Outsourcing consultant for your business, it's important they have the skills and expertise to deliver the right outcome. 

Questions you can ask include:

  • Do they have experience working in a contact centre outsourcing or BPO business?
  • Have they ever outsourced work to a BPO from a client perspective?
  • How much experience do they have managing contact centre operations?
  • Have they consulted for other businesses previously, specifically for outsourcing?
  • Are they aware of call centre industry best practices? 
  • Have they had experience in both the private and public sectors?

How Much Does a BPO Outsourcing Consultant Cost?

Like most consulting professions, the cost to engage a BPO outsourcing consultant can vary based on experience ranging from $800 per day to $5,000 per day. 

The amount of consulting required will vary greatly depending on the work required and the length of time needed, and most consultants charge a per-day rate. 

One thing worth considering is that consultants with a lot of experience are often able to identify issues more quickly and require less time.

Search BPO Outsourcing Consultants

Reach out to the BPO Outsourcing Consultants below, or use the search filters to find consultants with other skillsets.