With the cost and complexity of managing human labour continuing to escalate engaging a Robotic Process Automation Consultant (RPA) can provide a range of benefits for your business.
According to our own CX Central, Robotic Process Automation (RPA) is the application of technology, governed by business logic and structured inputs, aimed at automating business processes to eliminate tedious tasks.
But the reality is the definition is often blurred with Artificial Intelligence or Machine Learning. But regardless, let's just keep in simple here and state that engaging a Robotic Process Automation consultant can be good for business by eliminating simple, repetitive tasks. And if you include AI, then it can also extend to more complex tasks.
Primarily the driver for pursuing RPA is cost reduction (effectively through the elimination of human labour) however other benefits can include:
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