1800 Number Providers in Australia
1800 numbers are toll-free numbers — free for the caller to dial, with the business paying the call costs. They are ideal for businesses that want to encourage customer contact, project a national presence, and remove any cost barrier that might otherwise discourage a customer from calling.
Use the listings below to find Australian providers of 1800 numbers. You can also use the search filter to find suppliers of other business telecommunication services including 1300 numbers and business phone systems.
Benefits of 1800 Numbers for Australian Businesses
- Enhanced customer accessibility: Calls are free for the caller, removing any cost barrier and encouraging more customer enquiries.
- Professional image: A toll-free number signals credibility and can make businesses of any size appear more established.
- National reach: 1800 numbers are not tied to a geographic location, helping businesses establish a national presence across Australia.
- Increased call volumes: Free-to-call numbers typically generate higher inbound call volumes, creating more opportunities to convert enquiries.
- Marketing effectiveness: 1800 numbers are memorable and easy to feature in advertising campaigns.
Common Questions About 1800 Numbers
Can you choose your own number?
Yes. Most providers offer a range of available 1800 numbers to choose from. In some cases you can request a specific number if it is available, including vanity or memorable numbers.
How much do 1800 numbers cost?
Pricing varies between providers and plans. Costs typically include a monthly fee plus per-call or per-minute charges paid by the business. Compare providers directly to find a plan that suits your expected call volumes and budget.
How do you answer calls made to a 1800 number?
When setting up your number, you choose where incoming calls are routed — to a mobile, a landline, a call centre queue, or any combination. This is configured with your provider and can be updated as your needs change.
Can you add features like voicemail or IVR?
Yes. Providers offer a range of add-on features including voicemail, IVR menus, time-based routing, call forwarding, and call analytics.
