RapportCMS is an end to end contact centre platform with all key call centre tools available on demand
- IVR Custom queues, on-hold messaging / call screening and advanced functionality including automated order tracking/customer surveys
- ACD Skills-based routing virtual contact centre, an agent can-log in from anywhere and be part of a single contact centre
- INTELLIGENT ROUTINGAll administration and access to reporting are available within an easy to use portal
- OUTBOUND PREDICTIVE DIALLING Intuitive predictive dialler integrated with the scripting tool
- INTEGRATED OMNICHANNEL Chat, Email, SMS
- POWERFUL SCRIPTING TOOL
- CRM INTEGRATION
- REALTIME OUTBOUND MONITORING Built-in alert systems
- DETAILED REPORTING Online telephony and operational data in real-time
- HISTORICAL AGENT REPORTING Ready-made suite of reports or custom design your own
- CALL RECORDING AND SCORING Online high-quality call recording with integrated Quality Assurance Compliance module Online Scorecards are fully customisable by campaign / Call Type
- SPEECH ANALYTICS High-quality call recording and a market-leading speech-to-text engine, the service accurately listens and collates 100% of conversations 24/7
- ONLINE TRAINING ROOMS Virtual classrooms fostering an ideal agent learning environment
- MULTI-CHANNEL RULES ENGINE
- SOCIAL MEDIA TOOLS
- RECRUITMENT Customisable system
- INTEGRATED AGENT SCHEDULING TOOL
- INTERACTION MANAGER Making complex Agent processes simple to follow
- INTEGRATED PAYROLL
- SECURE DATA TRANSFER