List of BPO / Call Centre Outsourcers in Melbourne
If you or your business are already located in Victoria, engaging a local BPO /Business Process Outsourcer or Call Centre Outsourcer in Melbourne enables a whole range of benefits that can ultimately lead to a better partnership and outcome for your business.
Aside from the benefits of having your Melbourne-based call centre outsourcing partner close by, Melbourne is a diverse, multi-cultural society that can support a wide range of languages, which can be highly beneficial for businesses that require multi-lingual support.
There are also several Victorian regional call centre outsourcers in locations like Geelong, Ballarat and Bendigo that we have also listed below.
The benefits of engaging a local call centre outsourcer in Melbourne or Victoria include:
- Your customers will love speaking to someone local!
- Ease of access (no long overseas trips so it is easier to be amongst the team and the centre when you need to)
- It's more personable (nothing beats being there in person for meetings and training rather than over the phone or video)
- Better communication (as per above but also the same time zone and the chance to eyeball each other as required)
- Training and engagement (you can easily send product experts, managers etc to meet with the outsourcing team for briefings etc.)
How to Choose the Right Call Centre Outsourcer in Melbourne/Victoria
Call Centre outsourcers in Melbourne/Victoria can specialise in different functions, such as outbound sales/telemarketing or inbound customer service, retention campaigns, telemarketing and lots more.
Melbourne/Victoria call centre outsourcers can also specialise in industry verticals like insurance, retail, FMCG, Banking, etc., and some focus on either B2B or B2C and so on.
In addition, some BPOs/outsourcers in Victoria will have minimum volumes, preferred commercial models, different onboarding processes, different technology, and so on (e.g., they only take on new work if it requires at least 10 employees).
If you'd like to learn more about call centre outsourcing, we recommend these articles:
You can also try our free Call Centre Outsourcing Wizard, which will assist you in defining your requirements to enable call centre outsourcing suppliers to provide you with accurate quotes.
We can also provide you with a shortlist of recommended outsourcing suppliers based on your requirements saving you time, money, risk and stress.
Search the list of all the BPO & Call Centre Outsourcers in Melbourne/Victoria below:
Using the filters below, you can also filter by other outsourcing functions delivered by Call Centre Outsourcing Providers in Australia.
You can also search directly for Australian Outsourcers in other state locations including: