Call Centre Outsourcers located in Queensland, Australia
If you or your business is already located in Queensland, having a local call centre outsourcer in Queensland can provide a range of benefits above having an outsourcer in another location.
The benefits of engaging a local Queensland call centre outsourcer include:
- Ease of access (no long trips so its easier to be amongst the team and the centre when you need to)
- It's more personable (nothing beats being there in person for meetings and training rather than over the phone or video)
- Better communication (as per above but also the same time zone and the chance to eyeball each other as required)
- Training and engagement (you can easily send product experts, managers etc to meet with the outsourcing team for briefings etc)
With Queensland the home of lots of call centres and a very vibrant call centre community, there is a great talent pool available!
Being such a large state, you'll find call centre outsourcers located in Brisbane, Fortitude Valley, Maryborough, the Gold Coast and more all the way through to Cairns.
Where can I get help in choosing the right call centre outsourcer in Queensland?
Call Centre outsourcers specialise in different functions like outbound sales or customer service (inbound and outbound), some tend to specialise on specific industry verticals like insurance, retail, FMCG, Banking etc and some focus on either B2B or B2C so it can be confusing when trying to select the right call centre outsourcer for your business.
On top of that, some outsourcers will have minimum volumes, preferred commercial models, different onboarding processes, different technology and so on.
Where the Queensland BPOs have listed their details below, you can simply contact them directly and they will be happy to assist or you can use the Search Tags to refine the results to only display outsourcers/BPOs with specific skills.
If you'd like free, no-obligation support on finding the best QLD-based call centre outsourcers, we recommend these resources or services: