Crisis Management Solutions in Australia for Customer Support
When you need customer service calls answered, quickly!
Of course, crisis management is a service you hopefully never need to use; however, when the proverbial does hit the fan, and you need an emergency call centre set up or a customer support phone number answered, help is available!
There are a number of BPOs or Call Centre Outsourcers in Australia that provide specialised Crisis Management Call Centre Solutions that can mobilise quickly to your aid.
What are Crisis Management Call Centre Solutions in Australia?
In Australia, Outsourcers or BPOs (Business Process Outsourcers) provide a host of services for Australian Businesses, including Crisis Management Call Centre Solutions in Australia.
Product recalls, health alerts, system outages/technical support, changes to government policy, media events (positive and negative), and so on all require an immediate solution to handle customer enquiries that your existing contact centre or business may be unable to handle.
Being local, they can mobilise quickly, and there will be no communication/language challenges for your team or your customers, which can lead to delays and further frustrations.
What Australian Call Centre Solutions are Offered for Crisis Management situations?
If urgently require customer support, you need a provider in Australia who can mobilise quickly.
Depending on the situation, there is a range of services that may be required, including:
- Supply of a phone number (1800, 1300 etc.).
- Re-routing of existing numbers to the new crisis line.
- IVR Messaging (sometimes pre-recorded answers can assist with mass volumes).
- Script development.
- Provision of information or message taking.
- CRM/Database set up (to capture customer details for further work).
- Email/SMS updates.
- Reporting.
- Compliance measures.
- Call Recording.
- Claims management.
How to select an Australian Outsourcing Provider to Assist with your Crisis Management
If you do find yourself needing urgent phone support services, consider the following when sourcing an Australian outsourcing supplier:
- Previous Experience
- Scale (depending on your estimate of how many calls may need answering)
- Location and timezones
- Ability to mobile quickly (speed matters in these situations)
- Technology solution (they need to be ready to go with their existing solution)
If you're not in the middle of a crisis, it's always better to plan ahead and be prepared with a Business Continuity Plan (BCP).
Search for Outsourcers that provide BCP solutions in Australia >
Search Crisis Management Call Centre Providers in Australia
If you need someone quickly, contact the suppliers listed below or try our free Call Centre Outsourcing Wizard.
We can recommend a contact centre outsourcer who specialises in crisis management and is best placed to meet your immediate requirements.
Otherwise, just scroll through the list of crisis management call centre service providers below
