Live Chat Outsourcers in Australia
Below, you'll find a list of specialist live chat outsourcers in Australia that provide live chat support agents to handle your customer support, customer service, technical enquiries, sales and lead enquiries etc via the live chat channel.
If you'd like to introduce live chat for your own employees, view live chat technology solutions and live chat customer service training.
Live Chat customer support is becoming increasingly important for businesses as customers become more digital-savvy and use websites and social media channels to engage with companies.
In fact, according to recent CX Statistics, company websites/FAQs and live chats have become the preferred channels for simple queries.
Benefits of Engaging Live Chat Support Outsourcers in Australia
By offering live chat agents, customers can access support on their preferred channel in real time, leading to increased customer satisfaction and increased revenue.
Being based in Australia ensures minimal communication challenges, as employees speak the same language and use the same slang, cultural references, etc., and can minimise risks with data leaving the country, which can be a concern for some industries.
You can typically engage live chat support outsourcers to handle your live chat exclusively, or it can be part of an overall customer management outsourcing strategy where they can also handle either some or all of your phone calls, emails, etc.
As artificial intelligence (AI) continues to make inroads in customer support, some Live Chat Outsourcers in Australia can also assist with automated chatbots, virtual agents, etc., which can further reduce costs as there is no live agent component which reduces the cost to serve.
Other solutions you may be interested in related to live chat:
- Australian BPOs and Outsourcers providing AI & automation services
- Live Chat Software
- Call Centre Technology Solutions (including multichannel and omnichannel functionality)
Search for Live Chat Outsourcers in Australia
Below is a list of all the live chat support outsourcers in Australia. Use the filters to search for different outsourcing functions or locations.
