Live Chat Software for Customer Service

How Live Chat Software is Changing Customer Support

Live chat software (aka live chat technology) is becoming increasingly popular as an enabler in allowing customers to communicate with customer service agents in real-time whilst on your website.

Rather than speaking with a representative on the phone, visitors to a website can interact live with agents in a chat box within a browser.

Note that live chat involves interactions with real-life customer support representatives, not to be mistaken with chatbot and virtual assistant technology that can automate the transactions.

Benefits of Live Chat Software

Live Chat software can offer a host of benefits for the customer and the business, which have resulted in a rapid update of the technology.

Benefits include:

Increased sales
Quick resolution of simple enquiries
Cost reductions in providing support, including a reduction in calls to your call centre
Increased customer satisfaction
You can be pro-active - have a live chat window pop up asking if customers need help whilst on your website
It can integrate well with your other platforms (e.g. call centre, CRM, ticketing solutions etc)
Some live chat solutions can also offer automated translations enabling easier multi-lingual support.

How easy is it to install live chat software?

Super easy! Customers do not need to install software, and for businesses, adding it to their website is a simple process that can literally be completed in minutes.

There are multiple ways to use live chat software on your website, including offering customers the option to engage whenever they need help, pro-actively popping up based on triggers like time on page, certain products, etc—there really is no shortage of options.

Live Chat Statistics

There is no shortage of statistics about the effectiveness of live chat software, with just a sample including:

79% of customers prefer live chat because they offer instant responses
Live chat has the highest consumer satisfaction rate at 92%
63% of consumers who used live chat on a website are likely to return to that site

Of course, live chat software isn't always the answer for all your customer service solutions.

Other categories you may be interested in:

Search Suppliers of Live Chat Software for Customer Service in Australia

Reach out to the live chat experts below or use the search filters to display suppliers of other customer management technology solutions.

Filter by Technology Subcategory:

Filter by Solution/Service: