Telemarketing Companies in Australia

Telemarketing can be a powerful way to increase revenue for your business.  It typically involves calling customers via the telephone to introduce a product or service with the intention of a sale.  

Typically, telemarketing involves obtaining a list of new prospects, former or current customers to whom you would like to sell a product or service to.

The list of prospective customers can be purchased by specialist list suppliers, or it might be an old list of your own customers or even a current list of customers you already have and are actively engaged with. 

The most common forms of telemarketing are:

• B2C - Business to Consumer (your business selling products or services directly to consumers)
• B2B - Business to Business  (your business selling products or services to other businesses)

Telemarketing Options in Australia

Call centre telemarketing is usually defined using three key terms:

• Cold Calling - Cold calling is when you don't have any prior relationship with the customers. 
• Warm Calling - They may have been a previous or existing customer, so there will be some awareness of your brand when the call centre agent makes contact.
• Hot Calling - This is best defined as when a customer has specifically requested contact with the intent of learning more about the product or service to purchase.

Is Telemarketing right for your Australian business?

There is no question that telemarketing can produce results, but it's also not easy with a range of factors that can contribute to a successful telemarketing campaign, including the quality of the customer data, the skill of the agent, the perceived value of the product or service.

Rest assured, there are specialist call centre telemarketing companies in Australia that can help improve the odds of your telemarketing campaign being a success. 

Just a word of caution though - many businesses seeking telemarketing solutions are looking for a 'commission-only' model where the telemarketing provider will only be paid on sales.

Unfortunately, this is a very high-risk strategy for the telemarketing business. Most will require a trial period on a fixed-price model to determine the expected conversion rates before agreeing to the commission-only models. 

Tips for using Telemarketing Companies in Australia

If you are going to consider telemarketing in Australia, some key points you may want to consider:

• Data is expensive, so you need to make the most of it. 
• There are also different quality levels of data - ringing random phone numbers will provide a far lower conversion rate than a highly-targeted telemarketing list. 
• Whilst offshore call centre labour is cheaper, ultimately, the conversion rate will determine the best result, and as a general rule, when customers speak to customers in their local area, the conversion rates are higher.
• Telemarketing doesn't always provide a good Return on Investment. As a general rule, if the product you are selling is low in value and has a limited profit margin, it's harder to achieve an ROI.
• There is no industry average on conversion rates. 

How much does Telemarketing in Australia cost?

If you were looking at a commission-only model, they would seek a lot more money (as it’s a higher risk). Overseas options are, of course, cheaper. There are many ways telemarketing companies charge for their services, including:

• Straight hourly rate
• Lower hourly rate with a higher commission
• Higher hourly rate with a small commission 
• Commission only
• On-costs can include call costs, provision of data, script development, supervision, agent training, compliance checks, quality checks, etc. 

What is a typical telemarketing conversion rate in Australia?

Ultimately, the conversion rates typically come down to four things:

1. The value proposition of the product or service (the best telemarketing company in the world can't sell water at $100 per litre)
2. The skill of the call centre agent
3. The script (or lack of one)
4. The quality of the data 

Typically, as a rule, good telemarketing conversion rates vary between 2% and 7%. 

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Search Telemarketing Companies in Australia

Below is a list of all the telemarketing companies in Australia who will happily walk you through the various options.

You may also want to use the filters below to search other specialist outsourcing functions and different countries, or search in the similar categories below.  

• B2C Lead Generation Specialists 
• B2B Lead Generation Specialists