Telephone Survey Companies in Australia
Conducting outbound telephone surveys, market research, and calls to your customers can be powerful and accurate ways to gather information to help you manage your business.
Engaging with telephone survey companies in Australia can assist you with a range of functions.
From updating customer records/data cleansing to conducting telephone surveys to gather information on how customers feel about products and services, canvassing opinions and trends, etc., engaging a third party to conduct your telephone surveys can provide a number of benefits that we've outlined below.
Why use telephone survey companies based in Australia?
Successfully executing outbound campaigns requires a range of exclusive skills, so tapping into outbound customer survey experts in Australia who run outbound campaigns on a regular basis, will deliver a range of benefits for your business.
1. Productivity
Companies that provide call centre outbound survey services in Australia are specialists at making outbound calls.
Their staff are highly trained in outbound skills and they have the technology to maximise the efficiency of the outbound calling agent.
This is known as an outbound dialler, and it ensures that all call centre agents are working to maximum capacity.
2. Resource Utilisation
Diverting internal resources to conduct outbound surveys often detriments your inbound call centre services, resulting in increased customer waiting times.
As is often the case with many surveys or data cleansing campaigns, there is typically some urgency involved, making it difficult to just divert internal resources that are already working at capacity.
3. Independent
Especially when using market research, it's important to ensure that the agents conducting the survey are independent to maintain the integrity of your research.
4. Customer Experience
Making outbound calls requires a completely different skillset from agents that typically handle incoming calls.
By engaging a third-party specialist, you don't need to worry about additional training for your agents whilst ensuring your customers receive a good experience.
5. Multichannel Options
Whilst actually talking to a customer is still the best way to gain insight, there is now a range of other alternatives that can be used to gather data.
Automated outbound messaging (robocalls) and outbound IVR surveys (provide customers with options they can select), and many of the Australian Market Research companies below will offer these as a standalone service or as part of the overall strategy.
6. Data Security/Privacy
Ensuring the data obtained is secure is becoming an important (and often critical) consideration so by using telephone survey companies here in Australia it can make it easier to work with your partners and it can also ensure your data remains onshore which is often a requirement for government agencies, etc.
How much does it cost to conduct telephone surveys in Australia?
It's no secret that labour is expensive in Australia, so if you are going to conduct market research in Australia using local resources, you can expect to pay from around $46 to $55 AUD per person, per hour.
This includes the salary for the person making the calls along with all the overheads, including technology, reporting, management, etc.
You can also search by other countries using the filters below.
Search Telephone Survey Companies in Australia
Just scroll below to find suppliers in Australia who specialise in outbound survey calls or select the filters to display suppliers from other countries or different outsourcing functions.
You may also be interested in the Customer Insights category that lists suppliers providing services such as Customer Benchmarking, Mystery Shopping, Call Quality Assessments and more.
