Offshore Call Centre Outsourcers with Australian Management

Moving your call centre operations offshore to countries like the Philippines, South Africa, and so on will undoubtedly result in substantial cost savings. 

But it's not without risk.

One way to mitigate the risk is to engage an overseas contact centre provider with either a local office, local management, or a local contact centre operation in Australia. 

Benefits of Engaging Outsourcers with a Local Australian Office

By partnering with a Call Centre Outsourcer/BPO that has an Australian officer, there can be numerous benefits, including:

• A local contact who is accountable for your operations.
• An ability to 'test and learn'. Get all the processes, scripts and technology right here before you move operations offshore.
• The ability to have some calls handled in Australia (e.g. premium customers) and have the lower value calls handled offshore.

There are several popular outsourcing destinations for Australian businesses, each with pros and cons, including discounts from between 20% and 80% of running the same operation in Australia.

Ultimately, the call centre outsourcers will work with you to help you determine the best strategy to achieve your business objectives, so select a country below to view suppliers and contact them directly. 

If you'd like free and independent assistance in determining the right suppliers for your business, try our free Call Centre Outsourcing Wizard, which can assist you in articulating your requirements and provide you with a recommended shortlist of suppliers.

Select a Country Below to View Suppliers

Select a country below to view overseas call centre companies that have offshore call centres combined with an onshore Australian office or local contact centre operations.