Customer Support Automation Outsourcers

In the past, contact centre outsourcers and BPOs across the world had one goal—to continually increase headcount. In short, the more 'bums on seats', the greater the profit for the call centre outsourcer. 

But times have changed.

Call volumes continue to decline as customers seek alternative communication channels to find answers, and technology has enabled more opportunities for customers to self-serve, all leading to fewer employees and, therefore, less revenue. 

But rather than resist the change, the smart BPOs are taking an active lead in helping their customers transition to digital channels and automation.

Whilst it can be seen as counterintuitive as it ultimately results in lower employee numbers, Call Centre Outsourcing Companies realise that embracing a true partnership with their customers will ultimately lead to a longer, tighter partnership, which can benefit both parties.

Rather than the traditional revenue stream based on headcount, BPOs can provide valuable consulting and automation solutions that still deliver benefits to both parties.

Types of customer support automation solutions

An increasing number of customer support automation solutions are available that can improve the customer experience and reduce the cost of service.

From virtual chatbots, Robotic Process Automation (RPA) or Artificial Intelligence (AI), the call centre outsourcers & BPOs below are well equipped (and prepared) to help drive efficiencies for your business and take the lead or partner approach in helping to introduce these efficiencies to your business. 

If you'd rather go it alone, view the CX & AI Automation technology category >

Select a Country to Display Outsourcers of Customer Support Automation

To connect with call centre outsourcers who offer services to help automate customer support functions, select a specific country below to display a list of suppliers.