Global Call Centre Outsourcers

Using global call centre outsourcers (also known as BPOs) enables you to have your call centres answered from strategic positions worldwide rather than in just one location, providing the optimum level of service for your customers and maximum benefits for your business.  

Benefits of using global call centre providers

If you are considering using overseas call centres either as a stand-alone solution or in combination with an on-shore call centre (within Australia), there are a whole host of benefits,  including:

1. Cost Savings

Using a call centre overseas typically offers a lower cost than running the same-sized operations here in Australia. Primarily, this is due to two key reasons:

Labour Arbitrage - Using countries where the call centre agents are on a lower salary is one of the biggest cost savings, as labour typically accounts for around 75% of a call centre's running costs. By using global BPOs, you don't need to settle on having a solution in one country - they have locations worldwide.

Time of Day/Follow the Sun - By using strategically placed contact centres around the world, you can reduce the requirement to pay increased costs for night-shift workers, enabling you to provide 24/7 service without the high cost. 

2. Multilingual Solutions

With a large multicultural population in Australia, providing contact centre and customer support solutions in a customer's native tongue can be a great way to improve the customer experience, increase retention, and increase revenue.

Not only can you tap into a wide range of language options, but you will also save money, with labour rates typically lower than those of employing a multi-lingual agent here in Australia. 

3. Expertise

Large global call centre outsourcing companies have thousands of employees who are focused full-time on designing, implementing, and optimising call centre campaigns for their customers.

This means you directly benefit from their experience, helping to deliver improved customer experiences with greater efficiencies. 

Large global BPOs also typically have the latest and greatest technology, meaning they can help you optimise the entire customer journey. Many global call centre outsourcing companies are now leading the way with customer automation tools such as chatbots, AI-assisted agents, etc. 

4. Scale

Some of the big global call centre outsourcing companies literally have hundreds of thousands of employees, so if you need to scale quickly for disaster recovery for example, they can move quickly to assist. 

Where to learn more

If you would like to learn more about call centre outsourcing or using offshore call centres, we have a heap of free resources on our website, including The Complete Guide to Call Centre Outsourcing from Australia >

Search the Global Call Centre Outsourcers below:

Contact the providers below who will help you plan and execute the right-shoring solution for your call centre and customer support.

You can also click on a Seach Tag to only show outsourcers with that attribute, and you can then also filter by specific countries.