New Zealand BPOs with Australian Management

Moving your call centre operations offshore to New Zealand will undoubtedly result in cost savings for Australian businesses. 

And even though it's close by and has a culture similar to Australia's, it's not without risk.

One way to mitigate the risk is to engage a New Zealand contact centre outsourcer/BPO with either a local office, local management, or a local contact centre operation in Australia. 

Benefits of Engaging a New Zealand BPO with a Local Australian Office

Partnering with a Call Centre Outsourcer/BPO in New Zealand that has an Australian office can provide numerous benefits, including:

• A local contact who is accountable for your operations.
• An ability to 'test and learn'. Get all the processes, scripts and technology right here before you move operations offshore.
• The ability to have some calls handled in Australia (e.g. premium customers) and have the lower value calls handled offshore.

Ultimately, the best outsourcing partnerships are built on relationships, so having a local office can add to the overall strength of your partnership. 

If you'd like free and independent assistance in determining the right suppliers for your business, try our free Call Centre Outsourcing Wizard.

It can help you articulate your requirements and provide you with a recommended shortlist of suppliers.

Search New Zealand BPOs with an Australian Office

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