Customer Support Automation Specialists Based in New Zealand

In the past, contact centre outsourcers and BPOs in New Zealand had one goal—to continually increase headcount. In short, the more 'bums on seats', the greater the profit for the call centre outsourcer. 

But times have changed.

Call volumes continue to decline as customers seek alternative communication channels to find answers.

But rather than resist the change, the smart New Zealand BPOs are taking an active lead in helping their customers transition to digital channels and automation, which, in turn, reduces headcount. 

Whilst it can be seen to be counterintuitive, New Zealand BPOs realise that embracing a true partnership with their customers ultimately leads to a longer, tighter partnership, which can benefit both parties.

What type of Automation Solutions do New Zealand BPOs provide?

New Zealand BPOs are increasingly providing a range of customer automation solutions, including virtual chatbots, Robotic Process Automation (RPA), Artificial Intelligence (AI) and Conversational AI, to name a few that can increase efficiency and enable more self-service options for customers (that can further lower your costs).

Reach out to the New Zealand call centre outsourcers and BPOs below who are well-equipped (and prepared) to help drive efficiencies for your business.

And being based in New Zealand, you can also expect to save at least 20% off providing the same services here in Australia.

Search New Zealand Customer Support Automation Outsourcers

You can search a list of all New Zealand Customer Support Automation outsourcers below, or you can filter by other outsourcing functions and locations. 

You may also be interested in searching technology suppliers for CX Automation & AI Solutions >