Customer Engagement Outsourcing Solutions in New Zealand

These days, managing customer engagement for your Australian customers often requires seamless integration across the front-office and back-office functions.

For example, customers can be sent personalised offers, calls to action sent by email with a phone number to call, or perhaps an automated bill that can generate customer enquiries. 

Regardless of the situation, it can be tricky to coordinate, especially when you are using multiple suppliers.

Emails can cause a spike in telephone enquiries when the call centre is not prepared to handle them, poorly worded letters or bills can generate unnecessary enquiries, and so on.

These can all add additional costs and result in a poor customer experience. 

Thankfully, providers of customer engagement outsourcing solutions in New Zealand are now combining the front and back-office functions to provide a fully integrated solution for managing customer engagement.

And being based in New Zealand, it can save you approximately 20% off running the same solutions here in Australia. 

What Customer Engagement Services are provided by Outsourcers in New Zealand?

The New Zealand-based customer engagement specialist outsourcers/BPOs listed below have expertise in managing all elements of customer engagement and acting as a true partner for your business in delivering effective, efficient customer engagement and support.

Customer Engagement Services can include:

• Front office functions like customer service, telemarketing, lead generation, complaints management, hardship support, etc.
• Back office functions like mailroom, emails, marketing etc. 
• Omnichannel solutions covering all customer contact points with seamless integration 
• Automation outsourcing using Artificial Intelligence, Intelligent Virtual Assistants etc

Search Providers of Customer Engagement Outsourcing Solutions in New Zealand  

Search below for suppliers of Customer Engagement Outsourcing Solutions in New Zealand, or use the search filters to search other locations and outsourcing functions.