Multilingual Contact Centre Outsourcers in New Zealand
Australia has always been a multicultural country, and with record immigration over the past couple of years, that trend has continued, with Australians speaking over 200 different languages.
Businesses are always looking for an edge on the competition, and engaging a Multilingual Contact Centre Outsourcer in New Zealand can provide a powerful advantage that delivers fantastic business benefits.
Whether through voice, email, online chat and so on, engaging a multilingual contact centre outsourcer in New Zealand can often be the easiest and quickest way to start offering multilingual capability to your customers.
Being based in New Zealand, you can take advantage of great cost savings of at least 20% compared to running similar campaigns in Australia.
Benefits of Using a Multilingual Contact Centre Outsourcer in New Zealand
By enabling your customers to converse in their native tongue, you can unlock a range of business benefits, including:
1. A Better Customer Experience
It can be highly frustrating for customers trying to converse in a language other than their native tongue.
Enabling them to communicate freely leads to higher customer satisfaction rates, higher retention rates and increased brand loyalty.
2. More Sales
If you are in the sales business, your conversion rates can soar when you offer multilingual services, whether inbound or outbound.
3. Increased Efficiency
Without the need to constantly repeat information, conversations are quicker, which is not only great for your customers but also great for your bottom line!
4. Reduced Costs
When servicing Australian customers from New Zealand, you can save at least 20% on providing the same services here in Australia.
The Benefits of Bilingual Call Centre Employees
Offering multilingual services is possible in several ways, with many Kiwi outsourcers engaging bilingual contact centre employees who can speak at least two languages.
With some languages containing multiple dialects, contact centre employees can handle multiple languages using different dialects.
Bilingual agents can be great when call volumes are relatively low. They can be highly efficient by handling different language calls as they come through and switching languages as required.
When you have larger volumes of calls all in one language, it can be more efficient to have agents who speak that language.
Either way, the best advice is to engage with one of the Multilingual Contact Centre Outsourcers in New Zealand below. They'll be able to provide you with the best solution for your business.
Search Multilingual Contact Centre Outsourcers in New Zealand
Scroll below for multilingual contact centre outsourcers/BPOs in New Zealand servicing Australian clients, or use the search filters to search by other countries or outsourcing functions.
We also have a category for companies providing translation services in Australia >
