Multilingual Contact Centre Outsourcers & BPOs

With record immigration levels in Australia over the past couple of years, it's reported that over 300 languages are now used in Australia!

The latest Census also revealed that 22.3% of Australians spoke a language other than English at home. 

Businesses are always looking for an edge on the competition, and engaging a Multilingual Contact Centre Outsourcer can provide a powerful advantage that delivers fantastic business benefits by enabling your customers to engage with your business in their native language. 

Whether through voice, email, online chat and so on, engaging a multilingual contact centre outsourcer can often be the easiest and quickest way to start offering multilingual capability to your customers. 

Benefits of Using a Multilingual Contact Centre Outsourcer

By enabling your customers to converse in their native tongue, you can unlock a range of business benefits, including:

1. A Better Customer Experience

It can be highly frustrating for customers trying to converse in a language other than their native tongue.

Enabling them to communicate freely leads to higher customer satisfaction rates, higher retention rates and increased brand loyalty. 

2. More Sales

If you are in the sales business, your conversion rates can soar when you offer multilingual services, whether inbound or outbound. 

3. Increased Efficiency 

Without the need to constantly repeat information, conversations are quicker, which is not only great for your customers but also great for your bottom line!

The Benefits of Employing Bilingual Call Centre Employees

Offering multilingual services is possible in several ways, with many BPOs/Outsourcers engaging bilingual contact centre employees who can speak at least two languages.

Some languages contain multiple dialects, so it's not uncommon for your employees to be able to communicate in several different dialects. 

Bilingual agents can be great when call volumes are relatively low. They can be highly efficient by handling different language calls as they come through and switching languages as required.

And from a contact centre workforce management perspective, when you have larger volumes of calls all in one language, it can be more efficient to have agents who speak that language. 

As many of the BPO locations are in high-density cities in Australia and other countries such as the Philippines, New Zealand and South Africa, it's very common for large numbers of employees to speak multiple languages.  

Select a Country for Multilingual Contact Centre Outsourcers/BPOs

Select your preferred location below or use the search filters to search by other countries or outsourcing functions.

We also have a category for companies providing translation services for Australian customers >