Philippines BPOs with Australian Management

Moving your call centre operations offshore to the Philippines will undoubtedly result in substantial cost savings for Australian businesses. 

But even though it's a nearby neighbour, it's not without risk.

One way to mitigate the risk is to engage a Philippines contact centre provider with either a local office, local management, or a local contact centre operation in Australia. 

Benefits of Engaging a Philippines BPO with a Local Australian Office

By partnering with a Call Centre Outsourcer/BPO in the Philippines that has an Australian office, it can provide numerous benefits, including:

• A local contact who is accountable for your operations.
• An ability to 'test and learn'. Get all the processes, scripts and technology right here before you move operations offshore.
• The ability to have some calls handled in Australia (e.g. premium customers) and have the lower value calls handled offshore.

Ultimately, the best outsourcing partnerships are built on relationships, so having a local office can add to the overall strength of your partnership. 

If you'd like free and independent assistance in determining the right suppliers for your business, try our free Call Centre Outsourcing Wizard, which can assist you in articulating your requirements and provide you with a recommended shortlist of suppliers.

Search Philippines BPOs with an Australian Office

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