Crisis Management Solutions in the Philippines (for Australian support)
When you need customer support in Australia. Quickly and Cost Effectively!
Of course, it's a service you hopefully never need to use; however, when the proverbial does hit the fan and you need an emergency customer support phone number answered, help is available!
There are a number of BPOs or Call Centre Outsourcers in the Philippines that provide specialised Crisis Management Call Centre Solutions for Australian businesses that can mobilise quickly to your aid.
What are Crisis Management Call Centre Solutions?
A BPO/Contact Centre Outsourcer based in the Philippines can provide a range of services and solutions to help you in a crisis situation where you need to provide urgent phone support.
From product recalls, health alerts, system outages/technical support, changes to government policy, media events (positive and negative) and so on, all need an immediate solution to handle customer enquiries that your existing contact centre or business may be unable to handle.
Being offshore, you can also save money as it is significantly cheaper to engage with outsourcers in the Philipinnes than by providing the same service here in Australia.
What Call Centre Solutions are offered for Crisis Management situations?
If urgently require customer support, you need a provider in the Philippines who can mobilise quickly. Depending on the situation, there is a range of services that may be required, including:
- Supply of a phone number (1800, 1300 etc.).
- Re-routing of existing numbers to the new crisis line.
- IVR Messaging (sometimes pre-recorded answers can assist with mass volumes).
- Script development.
- Provision of information or message taking.
- CRM/Database set up (to capture customer details for further work).
- Email/SMS updates.
- Reporting.
- Compliance measures.
- Call Recording.
- Claims management.
How to select the right Philippines outsourcing provider to assist with your crisis management
If you do find yourself needing urgent phone support services, consider the following when sourcing a Philippines outsourcing supplier:
- Previous Experience
- Scale (depending on your estimate of how many calls may need answering)
- Location and timezones
- Ability to mobile quickly (speed matters in these situations)
- Technology solution (they need to be ready to go with their existing solution)
- Dedicated account manager/support manager based in Australia.
If you need someone quickly, simply reach out to the suppliers listed below or use our free CX Connect service and we can recommend a contact centre outsourcer who specialises in crisis management that is best placed to meet your immediate requirements.
Otherwise, just scroll through the list of crisis management call centre service providers below.