Automation Specialists for Customer Support in South Africa

In the past, contact centre outsourcers and BPOs in South Africa had one goal—to continually increase headcount. In short, the more 'bums on seats', the greater the profit for the call centre outsourcer. 

But times have changed.

Call volumes continue to decline as customers seek alternative communication channels to find answers.

But rather than resist the change, the smart South African BPOs are taking an active lead in helping their customers transition to digital channels and automation, which, in turn, reduces headcount. 

Whilst it can be seen to be counterintuitive, the South African BPOs realise that embracing a true partnership with their customers ultimately leads to a longer, tighter partnership, which can benefit both parties.

What type of Automation Solutions do South African BPOs provide?

South African BPOs are increasingly providing a range of customer automation solutions, including virtual chatbots, Robotic Process Automation (RPA), Artificial Intelligence (AI) and Conversational AI, to name a few that can increase efficiency and enable more self-service options for customers (that can further lower your costs).

Reach out to the South African call centre outsourcers and BPOs below who are well-equipped (and prepared) to help drive efficiencies for your business.

And being based in South Africa, you can also expect to save at least 30% off providing the same services here in Australia.

Search South African Customer Support Automation Outsourcers

You can search a list of all the South African Customer Support Automation outsourcers below, or you can filter by other outsourcing functions and locations. 

You may also be interested in searching technology suppliers for CX Automation & AI Solutions >