Executive Recruitment Services
Find senior managers for Call Centres, Contact Centres, Customer Experience, Digital and Customer Service roles
Finding senior managers to fill positions in customer management-related roles can be tricky in Australia.
Whether you are based in traditional locations like Sydney, Melbourne, or Brisbane or working in one of the regional centres, it can often feel like finding the proverbial needle in the haystack!
With senior customer experience and contact centre management roles becoming increasingly valued, it can often be challenging to find the right skill set to help drive your business forward.
Whether you're using traditional methods of advertising roles, providing screening, aptitude testing, etc., and presenting you with a shortlist of suitable candidates or engaging an executive search function to proactively find the right talent (i.e head-hunt), the executive recruitment companies listed below will help you secure the top talent.
What type of roles do executive recruitment companies specialise in?
Engaging an executive recruitment agency to either fully manage or support your executive talent search can be advantageous when trying to fill senior roles within your business, including:
- Senior roles like Chief Customer Officer, Chief Engagement Officer, Head of Contact Centres.
- Management roles like Contact Centre Managers, Customer Experience Manager or Customer Service Manager.
- Mid-level management roles like Operations Managers, Contact Centre Team Leaders or specialist positions like Workforce Management roles, Quality Assurance Managers and so on.
What are the average salaries for senior contact centre & CX management roles?
The most recent contact centre industry report was produced in 2024 and revealed the average salaries for contact centre & CX management positions in Australia. These include:
- Contact Centre Senior Operations Manager - $127,000 plus super and an average of $11,000 in bonuses
- Senior Contact Centre Manager - $153,800 plus super and an average of $20,900 in bonuses
- Head of Contact Centres - $179,500 plus super and an average of $25,600 in bonuses
Of course, these are average salaries, and they can be influenced by the size of the contact centre (s), the type of industry, the number of direct reports, position within the internal organisational structure, and so on.
Chief Customer Officers (CC)) are at the executive level and are typically remunerated accordingly.
Search Executive Recruitment Agencies in Australia
Connect to the Executive Recruitment Agencies below that specialise in customer management roles, or use the search filter to display recruitment agencies for other services.
