Advanced Call Controls to Improve the Customer Experience

Using Advanced Call Controls to improve the phone experience for customers

If your business is using a Hosted PBX/VoIP or Cloud PBX solution, there is a range of advanced call control features that you can use to improve the experience for the person handling the call and for the customer.

Advanced Call Control Options for Business Phones

When searching for suppliers for your business phone system, there are a number of advanced call control features that are either built-in or available as optional extras.

These include:

• Call Transfer - easily transfer the call to another extension or group.
• Call Hold - place the customer on hold while you check for information, enter data etc.
• Conference Call - dial in other people to the conversation.
• Call forwarding - automatically forward a call to a different extension, external phone number, voicemail or group. 
• Call blocking - block certain phone numbers or extensions.

If you'd like to learn more about the various call control options, reach out to one of the suppliers below. 

If you are running a call centre, refer to the Contact Centre Technology category >

Suppliers of Business Phone Systems with Advanced Call Controls 

Contact the business phone supplier below or use the search filters to find vendors with other business technology solutions.