Phone Auto Attendant for Business Phones
Modern business phone systems provide a number of features that help manage customer contact via the phone, including an auto attendant.
What is a phone auto attendant?
You've probably already used a phone auto-attendant (also known as an IVR) when you've ended up in a call centre - it's the Press 1 for this, Press 2 for that.
Whilst IVRs (Integrated Voice Response) have been used in contact centre technology for decades, an auto-attendant is now a key feature of Hosted PBX/VoIP phone systems that enables you to direct phone calls without the need for human intervention to:
- Specific extensions of individuals
- Phone groups
- Recorded messages
- Voicemail
Depending on the customer's selection, you can instruct the auto attendant to take the required action, such as playing a recorded message or transferring to a person or group.
Benefits of Implementing a Phone Auto Attendant
An auto attendant is a valuable tool for businesses looking to enhance their call management, improve customer service, and operate more efficiently.
Here are 10 benefits to consider for implementing an auto attendant to your phone system:
1. Improved Efficiency - Reduces the need for a receptionist, allowing calls to be directed quickly and efficiently to the correct department or individual.
2. Cost Savings - Lowers operational costs by minimising the need for additional staff to handle call routing, especially during high call volumes or outside of business hours.
3. 24/7 Availability - Provides round-the-clock call handling, ensuring that customers can reach the necessary information or leave messages even when the office is closed.
4. Professionalism - Creates a polished first impression by providing a consistent and professional greeting for all callers.
5. Customisation - Allows businesses to tailor the menu options and greetings to reflect their brand and meet specific customer needs.
6. Scalability - Easily accommodates growing businesses by managing increased call volumes and adding new extensions or departments as needed.
7. Reduced Call Wait Times - Helps reduce hold times by directing callers to the appropriate person or department more quickly, improving the overall customer experience.
8. Improved Call Management - Efficiently handles high volumes of calls, reducing the likelihood of missed calls and ensuring that customers are always directed to the right place.
9. Call Screening - Allows callers to be routed based on their needs, which can help screen and prioritise calls, ensuring that urgent matters are handled promptly.
10. Data Collection - Some auto attendants can collect basic information from callers, like account numbers or names, before passing the call to a live agent, saving time and streamlining service.
Search Phone Auto Attendant Suppliers in Australia
Contact the business phone specialists below or use the search filters to find vendors with other business technology solutions.
