On-Premise Call Centre Technology

The benefits of on-premise call centre technology

Call centre technology can be broadly categorised into two categories: on-premise or in the cloud.

Whilst many smaller (and now larger centres) are moving towards cloud contact centre solutions, an on-premise call centre technology solution still offers many benefits. 

On-premise contact centre technology is typically better suited to larger, enterprise-level contact centre operations that have a well-supported IT infrastructure and team along with a healthy budget.

Some of the benefits of on-premise technology include:

• Little to no call lag 
• High call quality 
• Maximum data security 
• High customisation/more control 

An on-premise call centre solution means the hardware (e.g., servers, PABX, etc.), software, and infrastructure are housed on your premises.

Your IT team is typically also responsible for installation, maintenance, support, and so on. 

Many contact centre technology vendors can offer both on-premise and cloud solutions or a combination of both.

Search On-premise Contact Centre Technology Vendors

 Reach out to the suppliers below to discuss your requirements and arrange for a demonstration or pricing where required. 

Alternatively, use the search filters to find vendors of other contact centre solutions.