Digital Customer Service Technology
Customer support has traditionally been delivered over the telephone however now there is a range of new digital channels that have collectively been named Digital Customer Service including:
- Live Chat
- Social Media
- Virtual People/Digital Person
You can learn more about the benefits of Digital Customer Service on the CX Central Glossary >
The suppliers listed below provide Digital Customer Service technology solutions so reach out to them to learn more about how your business, and your customers, can benefit by offering digital solutions.
When delivering digital customer service via a contact centre, you may also be interested in searching suppliers of contact centre technology that includes features such as omnichannel and multichannel technology that enables you to efficiently handle all customer channels including digital and telephone in one integrated platform.