Call Design
Call Design is a global provider of workforce optimisation solutions and training.
Our consultants are highly experienced with a wealth of experience and knowledge in contact centres and back office.
We also have a highly skilled development team that specialises in building custom interfaces between different platforms such as workforce management and payroll.
Fast Facts:
We are the Workforce Optimisation Specialists!
We have offices in Australia, the Phillippines, Spain and the United States.
Founded in 1999, we provide a range of services and software solutions to improve your WFM/WFO.
Primary Address: South Tower Level 8
Phone: 13003973... Show phone number
Website: https://calldesign.com.au
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Technology / Workforce Optimisation / Call Design
Overview
Call Design is a company that provides workforce optimisation solutions primarily to contact centres but also across the wider enterprise.
We offer a range of services and software solutions that help our clients improve efficiency, reduce costs, and enhance the overall customer experience.
Our products and services include workforce management software, schedule flexibility tools, gamification, intelligent automation, call recording and quality monitoring solutions, performance analytics and reporting tools, IVR and outbound dialler solutions, and training and consulting services.
We offer cloud-based solutions that can be accessed from anywhere and on-premise solutions for clients who prefer to keep their data in-house.
Founded in 1999, Call Design has offices in Australia, The Philippines, Spain and the United States.
We have worked with various clients across many industries, including healthcare, financial services, telecommunications, utilities and government agencies.
We aim to help our clients deliver the best possible customer service while improving their bottom line.
Address Information
Primary Office Address: South Tower Level 8
Office Address 2: 1-5 Railway Street
Office Address 3: Chatswood
Office Address 4: NSW 2067
Website URL's
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