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Call Design is a company that provides workforce optimisation solutions primarily to contact centres but also across the wider enterprise.

We offer a range of services and software solutions that help our clients improve efficiency, reduce costs, and enhance the overall customer experience.

Our products and services include workforce management software, schedule flexibility tools, gamification, intelligent automation, call recording and quality monitoring solutions, performance analytics and reporting tools, IVR and outbound dialler solutions, and training and consulting services.

We offer cloud-based solutions that can be accessed from anywhere and on-premise solutions for clients who prefer to keep their data in-house.

Founded in 1999, Call Design has offices in Australia, The Philippines, Spain and the United States.

We have worked with various clients across many industries, including healthcare, financial services, telecommunications, utilities and government agencies.

We aim to help our clients deliver the best possible customer service while improving their bottom line.

Address Information

Primary Office Address: South Tower Level 8

Office Address 2: 1-5 Railway Street

Office Address 3: Chatswood

Office Address 4: NSW 2067

Talk to a sales specialist immediately

If you'd like to speak to someone directly from Call Design, please reach out to their nominated contact below:

Julie-Anne Hazlett

Head of WFO Strategy

04076657... Show phone number

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