BBB Advisory | Workplace Training
The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like BBB Advisory, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to BBB Advisory below, along with information about Workplace Training below.
Workplace Training Providers in Australia
Investing in your people is one of the most direct levers you have on customer experience, employee engagement, and operational performance. The right training partner — one that understands your industry and the specific skills your teams need — makes that investment count.
This page lists Australian workplace training providers specialising in customer service, contact centre, CX, and sales training. Use the Filter by Skill/Function dropdown below to find providers specialising in the specific training area you need.
The Training Landscape Has Changed — Has Your Program?
The skills required to deliver great customer experiences today are fundamentally different from what they were just a few years ago. AI and automation have absorbed the simpler, more repetitive customer interactions — which means the contacts reaching your agents are increasingly complex, emotionally demanding, and multi-channel. The bar for what frontline staff need to handle has risen significantly.
At the same time, leaders in contact centres and customer service teams are navigating AI adoption, hybrid workforce models, changing employee expectations, and increasing pressure to demonstrate ROI on every investment. The training needs of today are not the training needs of a pre-AI, pre-COVID world — and programs built in that era may be missing critical gaps.
For a full list of upcoming training courses specifically for contact centres, customer service, CX, and workforce management professionals, visit the ACXPA Events Calendar.
Workplace Training Available Through This Directory
This directory covers a wide range of workplace training specialisations relevant to customer service, contact centre, CX, and sales environments. Use the filter below to find providers in the area you need:
Skills-based training for contact centre and customer service agents — covering customer communication, complaint handling, empathy, resilience, multi-channel service, and quality conversations.
Targeted programs for contact centre team leaders — coaching skills, performance conversations, managing under pressure, rostering, and the transition from agent to leader.
Development programs for contact centre managers and CX leaders — strategic thinking, operational management, change leadership, culture, and building high-performing teams.
Training in CX strategy, journey mapping, voice of customer, measurement frameworks, and the cross-functional leadership skills needed to drive meaningful customer experience improvement.
Practical sales skills training for contact centre and customer service environments — conversion techniques, objection handling, rapport building, and consultative selling over the phone.
Training to help frontline staff, team leaders, and managers work effectively alongside AI tools — understanding automation, using AI-assist features, and adapting workflows for a changing technology environment.
Programs addressing mental health, workplace resilience, stress management, and psychological safety — increasingly critical in high-demand customer-facing environments where burnout risk is significant.
Mandatory and best-practice training covering workplace safety, ergonomics, first aid, and industry-specific compliance requirements relevant to contact centre and office environments.
How Workplace Training is Delivered in Australia
- In-house / on-site The trainer comes to your premises and delivers training to your team — cost-effective for groups, allows customisation to your specific environment, systems, and culture, and eliminates travel and venue costs for participants.
- Public courses Scheduled programs open to individuals from multiple organisations — typically run in major capital cities including Melbourne, Sydney, and Brisbane. Useful for individuals or small groups who don't have enough volume to justify a private program.
- Online / virtual Live training delivered via Zoom, Teams, or similar platforms — enabling participation from anywhere in Australia without travel. Particularly suited to geographically dispersed teams or hybrid workforces.
- Self-paced e-learning Pre-recorded modules completed at the participant's own pace — scalable, consistent, and cost-effective for large teams. Best suited for foundational knowledge and compliance training rather than complex skill development.
- Blended programs A combination of online learning and live facilitation — providing the flexibility of self-paced content with the depth and interaction of instructor-led sessions. Increasingly the preferred model for comprehensive development programs.
- Coaching & mentoring One-on-one or small group development delivered over an extended period — focused on applying skills in real work contexts rather than classroom-based learning. Particularly effective for leadership and management development.
Resources for Contact Centre & CX Training
ACXPA provides a range of vendor-neutral resources to support your training and development decisions:
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Training
CX Skills — Australia's specialist training provider for contact centre, customer service, and CX professionals. Courses for agents, team leaders, managers, and workforce management specialists delivered online and in-house.
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Events
ACXPA Events Calendar — upcoming industry training courses, roundtables, and professional development events specifically for contact centre, customer service, and CX professionals across Australia.
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CC Roundtables
Contact Centre Manager Roundtables — hear from contact centre leaders on training strategy, capability building, coaching frameworks, and developing high-performing teams.
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CX Roundtables
CX Roundtables — peer discussions on building CX capability, upskilling teams, and embedding customer-centric behaviours across organisations.
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CC Hub
ACXPA Contact Centre Hub — guides, tools, and resources covering training frameworks, coaching best practice, and contact centre performance improvement.
Browse Workplace Training Providers in Australia Below
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