Call Centre Team Leader Training

Many industry experts agree that the most important person in the contact centre is the Team Leader.

Yet, this critical role often receives the least training. 

Many stories have been told of the great call centre agent getting an opportunity to act as a team leader despite receiving absolutely no leadership, coaching, or performance management skills.

This is despite the fact that these are typically the core functions we want them to perform! 

So rather than just "throw your call centre Team Leaders in the deep end", invest in call centre team leader training to set them up, and your business, for success.

Why Invest in Contact Centre Team Leader Training

Since contact Centre Team Leaders have day-to-day contact with your employees, a great contact centre Team Leader can maximise the productivity of your employees while ensuring employee engagement stays high and turnover and sick leave remain low. 

Conversely, an ill-equipped Team Leader can quickly turn a call centre environment toxic, with unmotivated employees, low productivity, and high turnover—a disaster in any call centre. 

Investing in contact centre team leader training will ensure they are equipped with industry best practices, aiding them in being great leaders who deliver efficient and effective call centre operations with high employee engagement. 

Great Resources for Contact Centre Team Leaders in Australia

You can learn a lot more about the skills required for being a contact centre team leader on the ACXPA website, including:

• Current Team Leader Salaries
• Team Leader Job Descriptions
• Team Leader KPIs and Metrics
• Habits of Successful Team Leaders 
• Industry Best Practices for Team Leaders
• Lots more articles for Call Centre Team Leaders!

So whether you've got some existing team leaders who were never equipped with the right skills, or you'd like to develop a program for your up-and-coming call centre leaders to ensure they are prepared, reach out to the suppliers below who have either publicly available courses or private courses conducted either remotely or in-house.

We also provide a range of training courses for Team Leaders >

Search Call Centre Team Leader Training Specialists

Reach out below to the specialist contact centre team leader training companies below, or use the search filter to find suppliers of other training solutions.