The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.
Just like BravaTrak, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.
Learn more about similar service providers to BravaTrak below, along with information about Workplace Training below.
Investing in your employees is one of the most powerful ways to improve efficiency, increase employee engagement and deliver a great customer experience.
There are a number of training organisations in Australia that specialise in workplace training, from large training through to individual boutique trainers who can customise a program to perfectly suit your requirements based on their unique skills.
Given the diverse nature of businesses in Australia, there is an equally diverse range of training courses and programs!\
For employees involved in customer service, there are a range of courses from how to build rapport with customers, handling objections and managing difficult customers, how to have quality conversations, resilience, how to improve sales conversions, voice control, email customer service, live chat customer service and more!
Regardless of the function, there are courses that all employees should undertake, including ergonomics training, first aid, etc.
There are also some great training courses designed for leaders - from specialised courses like contact centre fundamentals, Customer Experience (CX) Management through to team building, leadership and lots more.
You can either engage a trainer to focus on a specific skill, or there are trainers who can run a complete program that will ensure your employees are equipped with all the necessary skills to succeed.
Most workplace training companies will have publicly available course options in the main capital cities such as Melbourne, Sydney, Brisbane etc, but as well as the publicly available courses, most training providers will also offer private training courses (aka in-house training) that can be conducted on your own premises saving travel costs, room hire etc so they can often be more cost-effective.
Naturally, in a post-COVID era, many of the courses are available online, typically delivered live via ZOOM or Microsoft Teams.
If you'd like to see a list of all the upcoming industry training courses specifically for contact centres, customer service, customer experience (CX) and workforce optimisation, visit the Australian Customer Experience Professionals Association Events Calendar
Simply scroll through the list of all workplace training providers below or to refine your search, select from the search tags for specialist trainers.
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