Online Training Solutions for Workplaces

Whilst face-to-face training can be highly effective, in this age of remote work, online training is undoubtedly growing in popularity as a tool for improving the skills of call centre and customer service staff. 

One key benefit of using online training in an office, call centre or customer service environment is flexibility.

The ability to schedule training during the quieter periods, or across multiple shift times, also provides managers with the ability to maximise efficiency whilst improving skills. 

And employees can dial in from various locations, in the office or a combination of both making it easy to schedule and ensure all employees receive the same training. 

Online Training Solution for Customer Service

Whether your employees work in a call centre, customer support team, office/admin roles, technical support, retail and hospitality and so on, investing in online training for customer service is a smart move! 

Whether its a complete course, or a focus on specific skills through short online modules, there are lots of options available.

How to manage angry customers, how to reduce your talk time, what words to use in customer service, and so on, through to more advanced topics like contact centre management, customer experience management, workforce optimisation, are all available as online training courses. 

There are many online training workplace providers that already have online videos and modules specifically designed to help call centre and customer service agents, and training can typically be delivered using services such as Zoom, Skype, Microsoft Teams, etc. 

You can either enrol in publicly available courses or engage with the online training providers to develop customised training solutions for your business. 

Search Online Training Solution Providers

Connect with the online training solution providers below or use the search filters to show training providers by specialist training functions.