CX Consult

About Us

A contact centre health check can be beneficial for:

✅ Gaining an independent insight and review of your contact centre operations.

✅ Getting a clear roadmap on how you can improve your operations.

✅ Getting independent, expert advice on specific components or all of your contact centre operations to improve efficiency and effectiveness.

✅ Understanding how your operations benchmark against best-practice and industry norms.

✅ Identifying any roadblocks that are preventing your contact centre channel from achieving their objectives.

✅ Advice on outsourcing - optimising or conducting a health check on existing partnerships, support in transitioning to outsourcing etc. 

When Experience Matters

Justin Tippett is one of the most experienced and well-respected leaders in the Australian Contact Centre industry, with experience and insights that are unparalleled in the industry: 

• Over 30 years of experience, managing everything from small to large contact centre operations.
  
• He's worked in both the public and private sectors and understands the different nuances.
• He's worked across a variety of roles within a contact centre - from Team Leader, Operations Manager, Centre Manager so he understands the challenges (and detail) that all roles face and can 'walk the walk and talk the talk' with people in the roles.
• He's worked in numerous senior roles, including Chief Commercial Officer and Chief Executive Officer, so he understands the pressures and insights required for executive stakeholder management. 
• He founded Australia's leading training business for contact centres (CX Skills) that has trained thousands of people in best practices on contact centre and CX management and averages 4.9/5 in customer testimonials. 
• He has judged numerous contact centre award programs across the world, written hundreds of articles, hosted numerous podcasts and is a regular in the media talking about contact centres (in other words, he knows his stuff!)

Most contact centre health checks can be completed in as little as a few days, and you'll only pay for the reporting you need. 

If you'd like to discuss your requirements, contact Justin directly on the details below.