If you need to understand more about how to get the best out of your contact centre, discover why Justin Tippett is the best in the business.
Experienced - Over 30 years of real industry experience
Efficient - most health checks can be completed in a few days
Independent - not aligned with any technology vendors
Consultants / CX Consult
Justin Tippett is one of the most experienced and well-respected leaders in the Australian Contact Centre industry, who now provides specialist consulting to help organisations get the most out of their contact centre channel.
Justin is a highly sought-after consultant as he offers experience and insights that are unparalleled in the industry:
A contact centre health check can be beneficial for:
✅ Gaining an independent insight and review of your contact centre operations.
✅ Getting a clear roadmap on how you can improve your operations.
✅ Getting independent, expert advice on specific components or all of your contact centre operations to improve efficiency and effectiveness.
✅ Understanding how your operations benchmark against best-practice and industry norms.
✅ Identifying any roadblocks that are preventing your contact centre channel from achieving their objectives.
✅ Advice on outsourcing - optimising or conducting a health check on existing partnerships, support in transitioning to outsourcing etc.
With over 30 years of experience working in the contact centre industry across all roles, Justin's extensive experience enables him to efficiently identify the key issues in your contact centre without the need for extensive engagements.
Most contact centre health checks can be completed in as little as a few days, and you'll only pay for the reporting you need.
If you'd like to discuss your requirements, contact Justin directly on the details below.