Retail Reality | Customer Insights

The ACXPA Supplier Directory is provided by the Australian Customer Experience Professionals Association (ACXPA), helping all Australian businesses to deliver improved customer experiences.

Just like Retail Reality, we've got hundreds of suppliers that can assist you across a number of different categories, subcategories and search tags making it easy for you to find suppliers that can assist you.

Learn more about similar service providers to Retail Reality below, along with information about Customer Insights below.

Learn more about ACXPA >



Customer Insights Solutions

More than ever, businesses focus on gaining customer insights to help them improve customer satisfaction, loyalty and advocacy,  which ultimately leads to more profit. 

Why?  There is a plethora of overwhelming evidence from Customer Experience (CX) Statistics that links high customer engagement to customers who will spend more and stay with your business longer:

  • 86% of buyers are willing to pay more for a great customer experience
  • 73% of buyers point to customer experience as an important factor in purchasing decisions
  • 65% of buyers find a positive experience with a brand to be more influential than great advertising

Types of Customer Insights

Popular methods to capture the voice of the customer and gain a range of customer insights include:

Regardless of which method you use,  ensuring your customer experience strategy has robust customer insights is a surefire way of getting all your key business metrics trending in the right direction. 

Learn more about Customer Insights Best Practice

For best practice tips, insights and thought leadership with customer experience, check out the Australian Customer Experience Professionals Association website which has a range of CX resources, including:


Search Customer Insights Suppliers

Filter by Skill/Function:

More suppliers like Retail Reality that provide similar services